Complex Problem Solving through Simplicity

Webinar Recording - You may watch this webinar recording and complete the post-webinar survey to receive up to 2 CME credits. *Recording and CME's available until December 9, 2019.

CME Credit - Please complete the below Post Webinar Survey to receive CME credit.

Masters Assignments

Earn 1 additional CME in Credit (Select the hour of additional work)

  • Earn 1 additional CME in Credit (Select the hour of additional work)

  • List your Complex Problems and start analyzing how they might be able to be solved through simplicity

  • Independent reading with brief report on Complex Problem Solving through Simplicity

  • Create your own 8 PRACTICEs plan or SMART plan to achieve YOUR improvement in Complex Problem Solving through Simplicity

  • Offer another assignment for instructor approval


About This Class

Complex problem solving is exactly that! It IS complex.

Being highly intelligent, Surgeons often get too involved in the complexity. Our minds and emotions struggle with it, the ups and downs, the successes and failures.

  • Some ignore or hide from problems hoping they will go away.
  • Some fight to win in a challenge or conflict, muscling their way to victory.
  • Some face the problem, rationalize it, and find a mechanism to cope.
  • Some create a winning solution for the others involved.
  • Some dig into problems and find the opportunity that is always there for all involved.
  • Some have the understanding that problems don’t exist; rather there are only opportunities to observe and experience.
  • Few see the experiences of life as all part of a game that can be neither won nor lost, only played.

Einstein was reported to have said, “Problems can not be solved by the level of thinking that created them.” Solutions are found in positive thinking. Knowing where you are enables you to shift your energy in the anabolic direction towards solutions.

The thought of change generates diverse responses in people. Some people absolutely love change and thrive on all that it brings into their life and surgical practice. Others seek only to cope with and survive change. And others do everything possible to avoid change. We will discuss the various approaches to manage change.

How can we approach the complexity through simplicity? Remember, simplicity does not equal easy.

What if we could learn and leverage our strengths, as well as lessen our weaknesses, to solve complex problems? This class will help you decide which strategies may work best for you to decrease your stress and frustration, increase your control, and build your momentum to changes to your complex problems. We will review the strategies of Energy Leadership, 8 PRACTICEs, AIM SMART or I AM SMART Goal Setting, and personal accountability.

Trying to solve complex problems typically leads to stress and frustration on all sides, so this one-hour class in the 2016 Educational Webinar Series takes into account your time demands as Surgeons. The Masters Class #8 will be on December 8th, 2016 at 6:30pm PST. [Please note the time change to 6:30pm!] All registrants (including those of you viewing the recorded class) will be able to watch and listen, but those of you on the program live will be able to participate directly to increase the value to you.

During and at the conclusion of each class, participants should plan to have their own action plans for moving forward. Attendance (CME credit) and attentiveness in the class is documented by submitting “Masters Codes” provided during the class. The optional additional hour of CME credit is earned by documenting the completion of an additional assignment to the instructor.


  1. Discuss the pathophysiology of our existing training and healthcare system which leads to worsening problems and /or trying to solve all problems by just working harder

  2. Learn the skills and strategies needed to solve complex problems using all of the 8 PRACTICEs

  3. Learn the barriers to solving complex problems using all of the 8 PRACTICEs

  4. Create a personal plan with long- and short-term goals for addressing the barriers and using the skills and strategies to build momentum in solving complex problems

  5. Implement a positive and simple problem solving habit to replace an old negative habit using goal setting and accountability

Complex Problem Solving through Simplicity

Class Outline

  • 7 Levels of Problem Solving

  • Improvement Requires Effort and Time (and Patience) 

  • Strategies of Change

  • Trial and Error / The Learning Curve

  • Baby Steps / K I S S

  • Cold Turkey / All In

  • Research / Measuring Success

  • The Debt Snowball / Building Momentum

  • Q & A

Requirements to earn CME credit:

  • 3 CME "Master Codes" provided in presentation
  • Completed survey and evaluation
  • Completed report of extra assignment for those seeking 2 CME credits

Recommended Technical Requirements:

  • Windows 7 and higher / Mac OSX 10.7 and higher**
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  • Most recent version of Adobe Flash player: http://get.adobe.com/flashplayer
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**Attendees may additionally join a meeting using iPad, Android tablet or iPhone using the AnyMeeting app found in the app store for your mobile device."


  • General Question: Please contact Rowena Didyavong at 858-300-2299
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  • FORE for CME questions at: 813-877-8096