Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…
Jeff welcomes to the podcast physician leader and coach, Joseph M. Kaczmarczyk, DO, MPH, MBA.
Joseph specializes in teaching physicians about crisis leadership and crisis management. Although there is overlap between crisis leadership and crisis management, there is a distinct difference between the two. Crisis leadership is knowing the right thing to do, while crisis management is knowing how to do things right.
Since every physician may be called on to be a crisis manager, it’s important to know what comprises crisis management. Joseph prefers to define crisis management using the GHP model – which consists of four components.
- Component 1 – Issues Management. This consists of performing an environmental scan to identify any issues with the potential to become crises, generating a risk image, obtaining stakeholders’ views of these threats, and to ascertain the probable consequences.
- Component 2 – Planning & Prevention. This consists of establishing a proactive policy to respond to potential crises and preparing contingency plans.
- Component 3 – The Crisis. This consists of evaluating your response to the crisis, targeting your message to the appropriate audiences, and minimizing harm to your stakeholders.
- Component 4 – The Post-Crisis. This consists of monitoring the crisis, informing stakeholders of your actions, evaluating how the crisis management plan worked.
Most importantly, PRACTICE crisis management!
Joseph M. Kaczmarczyk, DO, MPH, MBA
Dr. Kaczmarczyk retired as vice dean of the osteopathic medicine program at the Philadelphia College of Osteopathic Medicine (PCOM) and previously served as interim dean and chief academic officer at PCOM Georgia for 13 months.
A 1982 graduate of PCOM, Dr. Kaczmarczyk has held other leadership positions within PCOM including associate dean of clinical education and associate dean of undergraduate medical education. Additionally, Dr. Kaczmarczyk served as president of the American College of Osteopathic Obstetricians and Gynecologists (ACOOG) during 2002-2003 and the ACOOG representative to the APGO Undergraduate Medical Education Committee.
Prior to joining PCOM, Dr. Kaczmarczyk served in the United States Public Health Service (USPHS) for 23 years and retired at the rank of captain. Dr. Kaczmarczyk is board certified in obstetrics and gynecology; preventive medicine/occupational medicine; and integrative holistic medicine.