DIY Marketing! - Life improvement strategies for the surgeon who wants more ... in 10 minutes - Episode 44

Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…

Jeff welcomes to the SurgeonMasters mini-podcast plastic surgeon and hand specialist, Dr. Shruti Tannan. The topic of discussion in this episode is DIY Marketing!

At one time Dr. Tannan was in academic practice, before transitioning into private practice. During the transition, she faced the arduous but crucial task of building a client base. In fact, she found out while leaving that the institution owned hundreds of her reviews and she could not take them with her! At at time when patient reviews were more important than ever, she had to start from scratch. When she was finished creating a brand, website, and steady flow of patients, many of her colleagues were surprised to find she did much of the heavy lifting on her own.

They wanted to know how she did it. Many of them had or would face the same daunting uphill climb.

In her new book, Pillars of Practice: Online Marketing Tactics They Never Taught Us in Medical School, Shruti delivers essential strategies for surgeons to improve their online marketing strategy. While many surgeons would rather not think too hard about online marketing, it is becoming an increasingly important matter.

What does Shruti suggest we do to DIY our marketing?

  • Suggestion 1 - Be Consistent. Make getting patient reviews a fabric of the practice, and don’t be afraid to ask.

  • Suggestion 2 - Make Patient Reviews About Education. Your patients are the best advocates for you, your practice, and future patient experiences.  

  • Suggestion 3 - Diversify Your Portfolio. Make sure you get reviews on a breadth of sites, not just internally at your institution or practice website.

To be clear, this is only ONE important message Dr. Tannan delivers in Pillars of Practice. Shruti wrote this book to help other surgeons market themselves and their practices. Through conversations with friends and colleagues she understood there was a gap around marketing ourselves and our contributions in patient care. She wrote this book to empower surgeons by putting the power of marketing in our own hands.

Most importantly, start thinking about your online presence as a patient resource and not a surgeon-burden!

 

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Shruti Tannan, MD


Dr. Shruti Tannan is Board Certified in Plastic Surgery with additional Subspecialty Certification in Hand Surgery by the American Board of Plastic Surgery. Dr. Tannan has a unique perspective on the business of medicine with experience both in the academic and private sectors. She began her career as faculty at a major academic medical center, followed by the successful launch of her private practice, Tannan Plastic Surgery, in Raleigh, North Carolina. Years of advising colleagues in medicine, dentistry, and allied health sciences inspired Dr. Tannan to share her evidence-based approach in her new book, Pillars of Practice, which is available on Amazon, iTunes, and other major bookstores. Learn more about Dr. Tannan and her practice at tannanplasticsurgery.com.


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About the Book

Becoming a pro at online marketing is hard — in some ways, even harder than medical school. Trust us, we would know! Physicians, dentists, therapists and other health professionals who start their own practices rarely learn the fundamentals of marketing their business in an increasingly online world. Whether you’ve recently left an employed position to go out on your own, or you’ve been in business for years but need a fresh perspective, this book can help you take your online game to the next level.

Make A Deal! - Life improvement strategies for the surgeon who wants more ... in 10 minutes - Episode 43

Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…

In this episode of the mini-podcast, Jeff welcomes Daniel Schlatterer, DO, to the SurgeonMasters Mini-Podcast.

Dan is an orthopaedic trauma surgeon and vice chair of the residency program at Atlanta Medical Center.

About four years ago, Dan suffered a stroke that left him on a long road to recovery. Naturally his family and friends wanted to do whatever they could to help. While their intentions were good, their actions were not always what he wanted or as helpful as intended. These challenges led Dan to develop a system - Let’s Make a Deal!

Can you think of any recurring circumstances where a moderately complex conversation requires some back and forth to create mutual understanding? What if you completed that conversation ahead of time, then just needed to have a quick conversation to confirm that the deal applied to each circumstance?

Maybe when a helping hand was, or would have been, helpful? Without a conversation beforehand, and no system in place to manage expectations, asking our colleagues, friends, or family for help can feel like a burden to both parties.

How can we start to make a deal?

  • Step 1 - Recognize common situations or circumstances where support is needed.

  • Step 2 - Identify individuals - colleagues, family members, or friends - who can serve as a support system during these times.  

  • Step 3 - Make a Deal! Have a preemptive conversation to set up a system moving forward.

By having a conversation in advance, we can avoid awkward situations or conflict stemming from miscommunication.

If we know we have a support system in place, we can focus that much more on the task at hand, and that much less on managing the situation.

Most importantly, start having conversations and the mutual understanding of - let’s make a deal!

 

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Daniel R. Schlatterer, DO


Dr. Daniel Schlatterer received a Doctorate of Osteopathy (DO) from the New York College of Osteopathic Medicine in 1999. He completed a surgical internship at Montefiore Medical Center in Bronx, NY in 2000, an orthopaedic residency at Buffalo University, Buffalo, NY from 2000- 2004, and an orthopaedic trauma fellowship at Wake Forest in Winston-Salem, North Carolina in 2005. Dan is currently the Vice Chairman of the Orthopaedic Surgery Residency Program at Atlanta Medical Center. His interest in regenerative medicine and exosomes began during his recovery from a stroke in 2015. He provides editorial review for numerous journals, and writes extensively while also pursuing product development.


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Be Smooth! - Life improvement strategies for the surgeon who wants more ... in 10 minutes - Episode 42

Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…

In this mini-podcast episode, Jeff welcomes orthopaedic trauma surgeon Assistant Program Director for Broward Health Orthopedic Residency, Brian J. Cross, MD, or “BJ.”

The topic of discussion in this episode is: Be Smooth! More specifically, BJ champions the mantra, “Slow is Smooth, Smooth is Fast.”

What does BJ mean by this?

BJ is an avid fly fisherman and military training enthusiast. On one trip to the everglades with his friend and fishing guide, Mark Giacobba, Mark recognized a simple, yet incidental move BJ was doing that would spook the fish, in turn ruining their chances of catching anything. To negate this habit, Mark told BJ, “Slow is Smooth, Smooth is Fast.”

Coincidentally, BJ also happened across this concept later while studying how military snipers train. If we take our time to learn a repeatable skill, eventually the skill will become so ingrained that we can do it smoothly. With enough practice, our ability to perform this smooth skill will get faster and faster.

Shortly after that BJ started considering how he could apply this concept in surgery. One example is learning new surgical skills as a resident. BJ’s residency has adopted this saying as a mantra, and his surgical residents have improved their ability AND speed during procedures.

What steps does BJ suggest we take to incorporate this concept?

  • Step 1 - Slow down. Ignore your speed.

  • Step 2 - Take your time. Focus on learning proper technique.  

  • Step 3 - Practice technique. The speed will come.

Most importantly, find opportunities to slow down the process to improve overall effectiveness!

 

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Brian "BJ" Cross, DO


Dr. Brian Cross is an orthopaedic  trauma surgeon and Assistant Program Director for Broward Health Orthopedic Residency in Fort Lauderdale, Florida. He received his medical degree from Ohio University College of Osteopathic Medicine and has been in practice for more than 20 years. When he is not taking care of patients and teaching orthopaedic residents, Brian is spending time with his family. He enjoys participating in outdoor activities like fly fishing to get away from the grind.


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Emotional Hygiene - Life improvement strategies for the surgeon that wants more ... in 10 minutes - Episode 15

Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…

This week on the Mini-Podcast we are welcoming back Karla McLaren, where we talk about emotional hygiene as a supportive mechanism to avoid the spread of emotions from one difficult situation to the next e.g. where you have to give a patient bad news about their health. Instead it offers a reset between situations that allows you to approach difficult situations with fresh energy and motivation.

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How do you practice Emotional Hygiene? By doing the following:

  • Take a breath in and out

  • Visibly relax

  • Create a sense of washing off the previous emotion and patient contact

  • Create an event boundary around the previous emotion and patient contact 

Most importantly, try applying the emotional hygiene routine together with your hand hygiene routine, and see how you feel at the end of the week! 

If you're not familiar with Karla, she is an award-winning author, and social science researcher. Her lifelong work focuses on her grand unified theory of emotions, which revalues even the most “negative” emotions and opens startling new pathways into self-awareness, effective communication, and healthy empathy. She is the founder and CEO of Emotion Dynamics, LLC. Karla is also the author of The Art of Empathy: A Complete Guide to Life’s Most Essential Skill (2013), The Language of Emotions: What Your Feelings are Trying to Tell You (2010), and the multimedia online course Emotional Flow: Becoming Fluent in the Language of Emotions (2012).

Empathic Burnout is a perfect example of how surgeons can improve their effectiveness inside and outside of the OR.

Empathic Burnout - Life improvement strategies for the surgeon that wants more ... in 10 minutes - Episode 14

Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…

This week on the Mini-Podcast we are welcoming back Karla McLaren, where we talk about empathy and how it applies to burnout for healthcare professionals. We discuss the difference between compassion fatigue and empathic burnout. Here are a few ways to identify whether it's fatigue or burnout :

  1. Do you have control over your work product?

  2. Do you have a healthy work environment?

  3. Are the relationships you have, and management healthy?

If you have Empathic Burnout, it usually comes down to communication processes and skills in the workplace. How do you improve your control of your personal work environment?

By reviewing the processes you have in place for these 3 types of communication:

  • Process to request attention from a busy person

  • Process to admit you made a mistake

  • Process to communicating a problem up, without danger

Most importantly, start by reviewing your own processes for these 3 types of communication and commit to doing it this week!

If you're not familiar with Karla, she is an award-winning author, and social science researcher. Her lifelong work focuses on her grand unified theory of emotions, which revalues even the most “negative” emotions and opens startling new pathways into self-awareness, effective communication, and healthy empathy. She is the founder and CEO of Emotion Dynamics, LLC. Karla is also the author of The Art of Empathy: A Complete Guide to Life’s Most Essential Skill (2013), The Language of Emotions: What Your Feelings are Trying to Tell You (2010), and the multimedia online course Emotional Flow: Becoming Fluent in the Language of Emotions (2012).

Empathic Burnout is a perfect example of how surgeons can improve their effectiveness inside and outside of the OR.