Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…
Jeff welcomes to the podcast, Quality Improvement Executive Leadership Consultant, Margie Nelson, MS, MT, EMT, CPXP.
Margie has spent the past 20 years as a hospital quality and safety specialist handling risk, quality improvement, and communication enhancement.
Margie has recognized that quality of care is directly related to how well a patient understands what the physician is telling them. Many physicians don’t always have time to develop the relationship that the patient requires to build that trust and desire to take care of themselves.
Effective communication between physicians and their teams is foundational. Physicians need strong communication skills with peers and leadership, as well as with their patients. Often strong communication in one area will positively impact the others.
What steps does Margie suggest to improve communication between physician leaders, physician reports, and ultimately, patients?
- Step 1 – Set the expectation that colleagues can always come to you with questions, challenges, or suggestions.
- Step 2 – Exhibit the characteristics that you want to see in others.
- Step 3 – Acknowledge existing challenges and ask for partnership in solving those challenges.
Most importantly, PRACTICE improving how you communicate!
Margie Nelson, MS, MT, EMT, CPXP
Margie Nelson, MS, MT, EMT, CPXP, is a Quality Improvement Executive Leadership Consultant with a demonstrated history of working with hospital and healthcare systems on quality, safety and patient experience of care. Most recently she added Physician Wellness to her skills administering a Physician Coaching program at Envision Healthcare which made a significant impact on physician wellness and improvement of quality and safety scores. Margie’s education and training include a BS and MS from the George Washington University in Medical Technology and Healthcare Quality and Safety. She has worked on both sides of the care and regulatory aspects of Healthcare and continues to bring value to physician relationships with patients, leaders and colleagues.