Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…
Jeff welcomes to the podcast, Quality Improvement Executive Leadership Consultant, Margie Nelson, MS, MT, EMT, CPXP.
Margie has spent the past 20 years as a hospital quality and safety specialist handling risk, quality improvement, and communication enhancement.
Physicians are generally recognized as healers, but when they’re first thrown into a leadership position, physicians are less likely to have experience in leading people (especially other physicians). When taking roles that require supervision of people, there’s a different skill set you need to develop to become a great leader.
A few simple actions can make all the difference in building trust among your team.
What steps does Margie suggest to improve communication and trust among your team?
- Step 1 – Create an action plan. That means living your own values so that your team leads in the same way you do.
- Step 2 – Embrace teamwork. Advocate for your team. Celebrate their wins. Discuss when things go wrong.
- Step 3 – Instill trust. Build a culture of collective excellence and elevate your team by your own leadership example.
Most importantly, PRACTICE intentional communication to lead your team!
Margie Nelson, MS, MT, EMT, CPXP
Margie Nelson, MS, MT, EMT, CPXP, is a Quality Improvement Executive Leadership Consultant with a demonstrated history of working with hospital and healthcare systems on quality, safety and patient experience of care. Most recently she added Physician Wellness to her skills administering a Physician Coaching program at Envision Healthcare which made a significant impact on physician wellness and improvement of quality and safety scores. Margie’s education and training include a BS and MS from the George Washington University in Medical Technology and Healthcare Quality and Safety. She has worked on both sides of the care and regulatory aspects of Healthcare and continues to bring value to physician relationships with patients, leaders and colleagues.